{"id":641,"date":"2021-09-01T22:01:16","date_gmt":"2021-09-01T21:01:16","guid":{"rendered":"https:\/\/albanysolicitors.co.uk\/?page_id=641"},"modified":"2021-09-01T22:10:25","modified_gmt":"2021-09-01T21:10:25","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/albanysolicitors.co.uk\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"
Albany Solicitors is committed to providing a high-quality legal service to all our clients. <\/p>\n
When something goes wrong, we need you to tell us about it. This will help us to improve our standards.<\/p>\n
Our complaints procedure<\/strong><\/p>\n If you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling your case or their supervising partner, please contact Anne Harrington as soon as you are aware of the problem so this can be addressed. Anne Harrington’s contact details are 16 Park Grove, Cardiff CF10 3BN Telephone 02920 472 728<\/a> or Email ah@albanysolicitors.co.uk<\/a><\/p>\n What will happen next?<\/strong><\/p>\n <\/p>\n Legal Ombudsman<\/p>\n PO Box 6806<\/p>\n Wolverhampton<\/p>\n WV1 9WJ<\/p>\n <\/p>\n Tel: 0300 555 0333<\/a><\/p>\n Email: enquiries@legalombudsman.org.uk<\/a><\/p>\n <\/p>\n Any matter taken to the Legal Ombudsman must usually be made within six months of receiving a final written response from us about your complaint for you and within six years of the act or omission about which you are complaining (or if outside of this period, within 3 years of when you should have reasonably been aware of the problem)<\/p>\n If we have to change any of the above timescales, we will let you know and explain why.<\/p>\n The complaints procedure also includes complaints arising concerning a bill. There may also be a right to object to the bill by applying to the court for an assessment of the bill under Part 3 of the Solicitors Act 1974; and that if all, or part, of a bill remains unpaid, the firm may be entitled to charge interest. If you do apply for such an assessment the Legal Ombudsman may not be able to deal with your complaint. <\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":" COMPLAINTS POLICY Albany Solicitors is committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. Our complaints procedure If you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling … Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-8.php","meta":[],"yoast_head":"\n\n
\n
\n